Cancellation and Refund

Last updated on September 10, 2026

Cancellation, Return & Refund Policy

At Sylora Jewels, we are committed to providing high-quality 925 Sterling Silver jewellery and a smooth shopping experience. Please read this Cancellation, Return & Refund Policy carefully before placing your order.

By placing an order on our website, you acknowledge that you have read and agreed to the terms mentioned below.

1. Cancellation & Refund Policy

Sylora Jewels follows a No Cancellation and No Refund Policy.

Once an order has been successfully placed, it cannot be cancelled, and refunds are not entertained.

We therefore request customers to carefully check the product details, size, design, colour, quantity and other information before completing the purchase.

2. No Refunds

All purchases made through the Sylora Jewels website are considered final.

Refunds will not be provided for reasons including, but not limited to:

Change of mind after placing the order
Ordering the wrong product
Selecting the incorrect size
Preference regarding colour, design or appearance
Product no longer being required
Delay caused by courier or logistics partners
Minor differences in colour or appearance due to photography, lighting or screen settings
Natural characteristics or variations associated with genuine 925 Sterling Silver jewellery

3. Exchange Policy

Certain eligible products may be covered under Sylora Jewels' exchange policy.

Where an exchange is available for a particular product, the applicable exchange period and conditions displayed on the respective product page will apply.

Customers should carefully check the product page before purchasing, as exchange eligibility may vary depending on the product.

For example, certain Sylora Jewels products currently display a 4 Days Exchange option.

Exchange requests must comply with Sylora Jewels' applicable exchange conditions.

4. Product Condition for Exchange

Where an exchange is permitted, the jewellery must be returned in its original condition.

The product should:

Be unused or unworn
Be free from scratches, damage or alterations
Be returned with the original packaging, wherever applicable
Include any tags, certificates or accompanying items supplied with the product
Not have been modified, resized, repaired or tampered with by the customer

Products showing signs of use, damage or alteration may not be eligible for exchange.

5. Damaged or Defective Products

If you receive a product that appears to be damaged or defective, please contact Sylora Jewels as soon as possible after delivery.

Please provide:

Order ID
Registered mobile number
Photographs of the product
Clear photographs/videos showing the issue
Any other information requested by our support team

Our team will review the issue and determine whether the product qualifies for an exchange or other applicable resolution.

Approval of a request will be subject to verification of the condition of the product.

6. Jewellery Care & Natural Characteristics

Sylora Jewels offers jewellery made from 925 Sterling Silver. Genuine silver can naturally tarnish or oxidize when exposed to air and certain environmental conditions.

Exposure to substances such as perfumes, chemicals, hair dye, sanitizers, seawater and other chemicals may affect the appearance or finish of jewellery.

Such natural tarnishing, oxidation or changes caused by improper care or exposure to chemicals will not automatically be considered a manufacturing defect.

Customers are advised to follow the care instructions provided with the respective product.

Sylora Jewels recommends storing jewellery in an individual zip-lock/airtight bag when not in use and gently cleaning it with a microfiber or specialised silver polishing cloth.

7. Warranty

Certain Sylora Jewels products may carry a limited warranty, depending on the product.

Where applicable, the warranty period and conditions will be mentioned on the respective product page.

For example, certain products currently display a 3 Months Warranty.

Warranty coverage is subject to the applicable product-specific terms and does not automatically include damage caused by improper use, accidents, chemicals, normal wear and tear or unauthorised modifications.

8. Incorrect Product or Delivery Address

Customers are responsible for providing accurate information while placing an order, including:

Full name
Mobile number
Complete delivery address
Pincode
Product selection
Size or other applicable product options

Sylora Jewels will not be responsible for issues arising from incorrect or incomplete information provided by the customer.

9. Refusal of Delivery

If a customer refuses to accept an order at the time of delivery, the order will not automatically qualify for a refund or cancellation.

Any such case will remain subject to Sylora Jewels' Cancellation, Return & Refund Policy.

10. Processing of Approved Exchange Requests

If an exchange request is approved, the replacement/exchange process will be initiated according to product availability and the applicable exchange terms.

Exchange timelines may vary depending on the product, location and courier service.

Sylora Jewels shall not be responsible for delays caused by courier partners, logistics providers, natural events or other circumstances beyond its reasonable control.

11. Policy Acceptance

By placing an order through the Sylora Jewels website, you confirm that you have read, understood and agreed to this Cancellation, Return & Refund Policy.

Sylora Jewels reserves the right to review and update this policy from time to time. The updated policy will be applicable once published on the website.