Help Center

Every piece is stamped with a standard '925' or 'S925' hallmark.

Yes. Every custom piece is made from 100% nickel-free and lead-free sterling silver to ensure maximum comfort and safety.

While sterling silver is naturally hypoallergenic and skin-friendly, individual skin types and rare sensitivities may vary.

Unlike cheap base metals such as brass that can cause skin discoloration, sterling silver does not normally turn your skin green.

Sterling silver naturally reacts with oxygen and sulfur in the air over time, which can cause tarnishing. Most pieces feature a protective rhodium or anti-tarnish e-coating to help prevent rapid oxidation.

Any natural tarnishing can be easily wiped away with a microfiber polishing cloth.

Refer to our interactive Size Guide linked on every product page. We provide inner-diameter millimeter measurements, circumference charts, and visual chain-length guides to help you pick the exact fit.

For more details, please contact our help desk.

Yes. We offer personalized text or initial engravings on select pendants, rings, and lockets.

For full CAD custom designs or gemstone upgrades, reach out to our design support team with your reference specifications.

Standard orders can be modified or canceled within 2 hours of placement before entering fulfillment.

Custom, resized, or engraved orders enter production immediately and cannot be modified once confirmed.

In-stock items: Dispatched within 24–48 hours; delivery takes a maximum of 6–8 business days.

Custom / Made-to-order items: Require 10–15 business days for casting, hallmarking, and hand-finishing before dispatch.

As soon as your order ships, an automated email and SMS containing the carrier tracking number and direct live tracking link will be sent to you.

Yes, COD is available on standard orders.

Prepaid orders qualify for priority processing, free shipping, and extra instant checkout discounts.

Personalized, resized, and custom CAD-designed pieces are handcrafted exclusively for you and cannot be repurposed or resold.

Therefore, all custom orders require full advance payment before production begins.

To prevent unauthorized orders and delivery failures, all COD orders undergo automated WhatsApp or OTP verification.

Orders not confirmed within 24–48 hours are automatically canceled.

We offer a hassle-free 4-day exchange window from the delivery date for unworn items in their original packaging with security tags and certificates intact.

Customized, engraved, or final-sale items are non-returnable unless defective upon arrival.

Contact our support team within 24 hours of delivery with an unboxing video or clear photos of the issue.

We will arrange a free reverse pickup and issue an immediate replacement.

All pieces come with a 3-Month Warranty covering stone setting integrity, clasp defects, and structural issues.

Normal wear-and-tear or physical breakage from accidental misuse is excluded.

• Store individual pieces in an airtight ziplock pouch or velvet box in a cool, dry place.
• Avoid direct contact with perfumes, hand sanitizers, lotions, and chlorine/salt water.
• Wipe down gently after each wear using the provided microfiber silver polishing cloth before storing.